General

eat:em IVS was founded 2017 and exsist to bring you tastier, healthier and more sustainable protein products..

eatem IVS
skindergade 15
1159 Copenhagen

Contact:
Phone +4676 7678426
Email: nobeef@eatem.se
www.eatem.se

Order information

After a purchase has been completed a order confirmation will be sent to the email address you provided at checkout.
The email contains all relevant information regarding your order. Billing address, delivery address, products, prices and freight costs. Please contact us by email (nobeef@eatem.se) or phone (+46767678426).

Delivery time

All orders are sent with posten and our normal delivery time is 2-3 working days. Order placed on a weekend are generally sent on the next working day. If a delivery are delayed (without us giving you a notice first), please contact us immediately through email (nobeef@eatem.se) or by phone (+46767678426).

Prices

Prices in our store are given in SEK (swedish kronors), all prices are including 25% VAT.
We reserve ourselves for price changes caused by our supplier, typos in the price list and other events the may affect the price due to wrongful information and reserve ourselves to change the price at any time.

Payment

Payment by card Visa/Mastercard – 0 kr
The amount are charged when your order is delivered to you. We use Klarna for payment, they are PCI-certified. Klarna uses the SSL-encrypted global security standard 3D-secure.

Invoice – 0kr
We cooperate with klarna for invoice payments.
Delayed payments are dealt with by klarna.

Return policy

The product has to be in saleable condition with an undamaged packaging.
The return policy does not apply for custom orders and custom production.
You have a 14 day return right by law. The 14 days are counted from the moment you recieve your product.

You cannot use your return rights by law in the event of opened packaging or in any other way damaged packaging made by your hand.
The shipping costs at an event of returning a product shall be payed by the customer.
The whole amount is repaid when a customer invokes return right.

Complaint

Report why you do not accept the gods and show how it has been damaged by writing, picture or video by email (nobeef@eatem.se) or phone (+46767678426). We will then arrange a free product return for you. Always report complaints as soon as possible. You have by law the right to file complaint for three years if the damage can be proven to be made by the sales party within 6 months from the moment of buying the product.

Uncollected packages

In the event of a returned package that you did not collect that are charged by the delivery company we will charge you for return freight.
The cost for a unwanted packages is 99 kr.
A non collected package is not the same thing as evoking your purchase.
You are obliged by law to inform us if you are using your right to return your product or if you file a complaint to evoke your purchase.

Legal conflict

In the event of an legal conflict are we following danish law.

Product information

We reserve ourselves in the event of typographical mistakes on this website and at the event of selling our products.
We do not guarantee the the product pictures exactly represents the reality, some difference in color, shape and form may exist.

Force Majeure

We take no responsibility for delays or other faults that are caused by circumstances that are not related to the company such as strikes, fire, war, government decisions, reduced or cancelled delivery from supplier.
We take no responsibility for any changes made on products/product characteristics that are changed by suppliers and other factors that are beyond our control. The company takes no responsibility for direct or indirect damage or loss that may arise for the customer.

privacy policy

eatem IVS takes visitor privacy to this website seriously.

eatem IVS (publ) and its group companies, that we on this page will call eatem or we, takes the personal integrity of the visitors of our websites and the users of the services offered by eatem on these websites, our apps, our platforms in social media and our customer service, which we on this page will call digital channels, seriously.

Our objective is that you should feel confident that your personal integrity is respected and that your personal data is processed correctly. We ensure that personal data processed by eatem is processed solely for its pre-defined purposes and is protected against unauthorized access. All personal data processing within eatem is undertaken in accordance with applicable data protection legislation. Within the EU/EEA, the general data protection regulation will apply as per May 2018 (GDPR)1.

This integrity policy applies generally to all of eatem’s digital channels. In the event that another, more specific, integrity policy is published on a digital channel which is provided by an affiliate or another legal entity within the eatem Group, that integrity policy shall take precedence over this integrity policy.

In addition to the personal data processing being undertaken through eatem’s digital channels, we are also processing your personal data, both in your capacity as sender and recipient, when we are performing the services offered by eatem via its digital channels and other channels. If the terms of any of these services contain more specific provisions on personal data processing, these terms shall take precedence over this integrity policy for that specific service.

[1]Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

What is personal data and what is processing of personal data?

Personal data is any information that directly, or indirectly together with other information, may be used to identify a living, physical individual. This means that a range of different types of information, such as but not limited to name and contact details, IP addresses, competition entries, selections and behavior, is considered personal data.

Processing is everything that is done with the personal data. Any action taken with the personal data, irrespectively of whether the action is automated or not, such as but not limited to collection, registration, organization, structuring, storing, adaptation or modification, compilation, reading, use, disclosure through transfer, dissemination or other provision, adjustment or assembling, restriction, erasure or deletion.

eatem’s processing of personal data

What categories of personal data is processed and when is it deleted?

When you are visiting or using one of our digital channels or its services, or are communicating with us in our digital channels, we may collect information about you, among those name, address, postal address, email address, phone number, identification information, information on your use of eatem’s services and products, transaction data. Where applicable, personal identification number and credit card details may also be processed. Further, eatem may collect technical information about the device you are using to obtain access to eatem’s digital channels, among them IP address, unique device ID, type of web browser and cookie information. The collection of data mentioned herein is done, inter alia, when you are submitting your personal data in different forms on our digital channels or its services, communicating with eatem and others via eatem’s platforms in social media, submitting feedback in our contact forms or via telephone, downloading reports from eatem’s websites or register for events organized by eatem.

For which purposes is personal data processed?

Personal data concerning you, which is collected in connection with your use of the Digital Channels and their services, will be processed by eatem or its group companies, or their respective sub-processors, for the following purposes.

  1. In order for us to provide the products and services you have purchased, and to administer our agreement with you.
  2. In order for us to communicate with you through our customer service, email forms and our social media accounts.
  3. To administer marketing activities such as contests and winnings, etcetera.
  4. For marketing purposes, among those marketing via mail, email and sms/mms. You can opt-out from these by clicking a link in each message sent through email or sms/mms.
  5. To analyze and group visitors based on selection, prioritization and preferences, meaning that so-called profiling is undertaken, in order to provide you with relevant and tailored information, recommendations, ads and offers. It is possible that data from your use of different digital channels from eatem and its group companies is merged for this purpose, and for the purpose of developing products and services.
  6. To process your payment or to prevent or detect fraud.
  7. To obtain statistics over the use of our digital channels and their respective services.
  8. To maintain, develop, test and improve our digital channels and the technical platforms they are provided on.

If you participate in contests and other marketing activities that we organize, your entry and other personal data that you choose to submit to us may be processed.

When you contact us through customer service functions in our digital channels, e.g. when making a complaint or return, we will process your contact details and case information.

If you are visiting or communicating with us through our social media accounts, i.e. third party platforms such as, inter alia, Facebook and Instagram, eatem may receive information on your profile and your interactions on such platform from the third party platform provider.

eatem has placed so called ”cookies” on several of our digital channels. Through these, information on how you are using the digital channel in question is collected. Read more about which cookies eatem has placed on our digital channels, and how to remove these.

eatem will only process personal data for as long as it is necessary to fulfil the purposes of the processing or to fulfil eatem’s legal obligations.

Legal basis and compelling interests for the data processing

eatem will always adhere to applicable data protection legislation when processing your personal data. We process your personal data when this is necessary in order to perform an agreement with you or to respond to a customer service request you have made, and when we have a legitimate and compelling interest for processing your personal data, e.g. an interest to market ourselves to visitors of our digital channels or an interest in developing our digital channels. If eatem’s processing of personal data requires your consent, we will obtain your prior consent to such processing, by having you actively tick a box.

Limitations in the transfer of personal data

eatem may engage external partners (suppliers) to perform services on behalf of eatem, e.g. to provide IT services, payment services or to assist in marketing, analysis or statistics. The performance of these services may entail such parties, both within and outside of the EU/EEA, obtaining access to your personal data. Companies which are processing personal data on behalf of eatem are obliged to sign an agreement with eatem in order to ensure a high level of protection for your personal data. For partners located outside the EU/EEA, additional protective measures are undertaken, e.g. the signing of an agreement which includes the European Commission’s model clauses for data transfers, which can be found on the European Commission’s website.

eatem may transfer personal data to a third party, such as the police or other authority, in the course of an investigation or otherwise when so obliged by law or governmental decision.

eatem will not transfer your personal data except as otherwise set forth in this clause 4.

Use of information from your mobile device

eatem offers certain services, which require access to information from your mobile device (such as, inter alia, your mobile phone or tablet). It may for example be location data. eatem will never collect this data, unless you have given your explicit consent hereto.

Below you will find information on how eatem may use information from your mobile device, if you have consented to such use.

Location: eatem will never collect or use information on the location of your device, unless you have expressly given us your consent.

Photos and camera: eatem will not gain access to your photos or your camera without first obtaining your explicit consent and we will never import the picture library on your mobile device. If you give eatem permission to access the photos on your mobile device, we will only have access to the photos that you have explicitly given us permission to use.

Contacts: eatem will not import the contacts stored on your mobile device unless you have explicitly consented hereto.

Microphone: eatem will never get access to the microphone on your mobile device unless you have explicitly consented hereto.

External links

This integrity policy applies to information that eatem is processing about you within the scope of our digital channels. eatem’s digital channels may sometimes contain links to external websites or services which are not controlled by eatem. If you follow a link to an external website, you are urged to review the principles for data processing and cookies applicable to the website in question.

Right to information and the right to file complaints

You have the right at any point in time, in accordance with applicable data protection legislation, to request access to the personal data concerning you which we are processing, to have incorrect personal data corrected, to request that eatem ceases its processing of your personal data, to have the processing of your personal data limited, to exercise your right to data portability and to object to our processing of your personal data. Please contact eatem on the address set forth in the section below if you wish to exercise any of these rights.

You are also entitled to, at any point in time, file a complaint with the applicable supervisory authority, if you believe that our processing of your personal data is in breach of applicable data protection legislation.

Processing of personal data concerning children

eatem’s digital channels are not intended for children and eatem is thereby not knowingly collecting personal data pertaining to children. If you are a legal guardian and learns that your child has submitted personal data to eatem, we ask that you contact us on the address stated in section below so that you can exercise your rights to, inter alia, correction or deletion.

Contact information

The eatem entity listed as the responsible entity for the digital channel in question is the data controller for personal data processed in relation to that digital channel. Where applicable, other legal entities within the eatem Group may furthermore be data controllers for personal data processing in accordance with the terms of the respective service or function. If you have questions about eatem’s processing of your personal data, or if you want information on and contact details to the data controllers in other companies within the eatem Group, please contact eatem’s Data Protection Officer by email or phone:

nobeef@eatem.se
+46767678426
eatem IVS

Amendments to this integrity policy

eatem may from time to time make amendments to this integrity policy. The current version of the integrity policy is always available on eatem’s websites.

Last updated: 15-05-2018

1 Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

Cookies

A cookie is a text file placed on your computer or other IT equipment.

A cookie enables recognition of your computer and the collection of information on what websites and functions have been visited. It helps maintain your settings when you are navigating a website or return to the same website at a later point. Cookies are sometimes used to collect information which is considered personal data, such as your IP address and information related to the IP address, but no information directly related to you as an individual. Cookies are used by practically all websites and the website/Digital Channel is often dependent on cookies to function.

Cookies are either deleted automatically when the user turns off its web browser, so called “session cookies”, or are stored on the user’s computer to facilitate future visits on the website, so called “permanent cookies”. Permanent cookies should also be deleted, either automatically or after a certain period.

Cookies in eatem’s digital channels

eatem’s digital channels use cookies for several reasons related to functionality, analysis and marketing. We primarily use cookies to gather statistics on the users’ visits and to improve your user experience, e.g. so that your preferences are saved, but we also use cookies for certain types of marketing.

Saying no to cookies

If you now or in the future would like to exclude cookies or remove them, you can do so by altering your browser settings. If you remove all cookies, you might experience that some functions on the website will not work. You can however remove the cookies that are used for marketing purposes, without compromising the functionality of the website. Read more about how to manage and remove cookies at aboutcookies.org.

Cookies used at eatem.se

Google Analytics

First-party cookie

name and persistence

  • __ga, 2 years
  • __gat, 1 minute
  • __gid, 24 hours
  • __gac, 90 days
  • __utma, 2 years
  • __utmz, 6 months
  • __utmb, 30 minutes

Data that is stored

These cookies store information about how the user uses eatem.se, including the number of pages displayed, where the visitor comes from and the number of visits.

Purpose

These cookies are tools for analyzing visitor behavior on the site in order to enhance user experience and ensure site functionality.

Is information transferred to a third party?

The information in this cookie, including your IP address, is transferred to Google only for the purpose of providing services to eatem linked to the site. eatem has no direct access to these IP numbers. Google does not transfer this information to third parties, except in cases where this is required by mandatory law or when third parties process the information on behalf of Google. Read more about all cookies from Google Analytics.

eatem

First party cookie

Name and persistence

  • acceptcookies, 2 years
  • preferedstartpage, session cookie
  • starpageredirect, session cookie

Data that is stored

These cookies store prefered start page after a user indicates if they are a private customer or a business customer. The cookie “acceptcookies” stores the value “true” or “false” depending on if the user has accepted cookies on the site or not.

Purpose

These cookies helps us improving the user experience on the site and guiding the user to the appropriate starting point based on previous visits. Acceptcookies determines if the site needs to show a cookie banner or not.

Is information transferred to a third party?

No information is transferred to a third party.

Google double-click

Third party cookie

Name

  • IDE
  • id

Data that is stored

Alphanumeric value

Purpose

These cookies set by a third party – DoubleClick – and are used for serving targeted advertisements that are relevant to you across the web. Targeted advertisements may be displayed to you based on your previous visits to this website. For example, advertisements about a topic you have expressed an interest in while browsing our site may be displayed t you across the web.

 

Is information transferred to a third party?

The information in these cookies are transferred to DoubleClick (Google) only for the purpose of providing services linked to the marketing activities that are conducted by eatem. No personal identifiable information is sold or transferred by DoubleClick to a third party.

 

Following cookies are set:

  • _mkto_trk
  • preferedstartpage
  • startpageredirect
  • _ga
  • _gat_UA-23336661-4
  • _gid
  • trwsa.sid
  • trwv.uid
  • s_sq
  • pseCookie
  • s_cc
  • Humany__clientId
  • acceptcookies
  • __utma
  • __utmz
  • _lasturl